Privacy Policy

Last updated: March 15, 2026

1. Who We Are

KhetiSaathi ("we", "our", "the service") is an AI-powered WhatsApp assistant for Indian farmers and home gardeners. It is operated by Prashant Kumar, based in India. You can reach us at info@khetisaathi.in.

2. What Information We Collect

When you interact with KhetiSaathi on WhatsApp, we collect:

• Phone number — to identify you across conversations
• Messages you send — your questions, crop descriptions, location mentions
• Voice messages — transcribed to text for processing, not stored as audio
• Photos — analysed for crop/plant disease diagnosis, not stored permanently
• Location information — only what you voluntarily share (village name, district)
• Farming profile — crops you grow, land size, if you share this voluntarily

We do not collect: Aadhaar numbers, bank details, PAN, financial information, or any government ID.

3. How We Use Your Information

• To provide crop disease diagnosis, mandi prices, weather alerts and farming advice
• To personalise responses based on your location and crop profile
• To send proactive alerts relevant to your farming season
• To improve our AI models and service quality (anonymised only)
• To generate anonymised, aggregated insights for B2B partners — your personal data is never shared

4. Data Storage and Security

Your data is stored in a secure PostgreSQL database hosted on Supabase (Asia-Pacific region). We use industry-standard encryption in transit (HTTPS/TLS) and at rest. Access is restricted to authorised personnel only.

Messages are processed via Anthropic's Claude API and Sarvam AI's speech APIs. These providers process data under their own privacy policies and do not retain your personal data beyond the API call.

5. Data Retention

We retain your farmer profile and message history for up to 2 years to provide continuity of service. You can request deletion at any time by contacting info@khetisaathi.in.

6. Your Rights

• Access — request a copy of your data
• Correction — update incorrect information
• Deletion — request removal of your data
• Opt-out — stop receiving proactive notifications

To exercise any of these rights, WhatsApp us or email info@khetisaathi.in.

7. Third-Party Services

KhetiSaathi uses the following third-party services:

• Twilio — WhatsApp message delivery
• Anthropic Claude — AI response generation
• Sarvam AI — Hindi speech-to-text and text-to-speech
• Open-Meteo — weather data (no personal data shared)
• Agmarknet / data.gov.in — mandi price data (no personal data shared)

8. Children's Privacy

KhetiSaathi is intended for adults (18+). We do not knowingly collect data from minors.

9. Changes to This Policy

We may update this policy as our service evolves. Changes will be posted on this page with an updated date. Continued use of KhetiSaathi after changes constitutes acceptance.

10. Contact Us

For any privacy concerns or requests:

• Email: info@khetisaathi.in
• Website: khetisaathi.in
• WhatsApp: Available on our website